Until just a few years ago, only grizzled, street-tough detectives and international men of mystery had access to “reverse phone directories.” They seemed far more James Bond than Joe Sixpack. Of course, with the rapid expansion of internet technology and privileges accorded average citizens under the Freedom of Information Act, reverse phone directories have become [...]

My telephone system and cell phone drive my practice as a criminal defense attorney. I tell my clients they may call me any time of the day or night, and they depend on my being available or calling right back. Of course, when I am in the courtroom all day or when I need peace [...]

Every now and then, I wonder what ever happened to the top of my desk. Under all the papers and post-its and notes and expired coupons and junk mail and tear-off sheets from the bills, I should be able to find a nice smooth, shiny slab of solid oak. I know I am! So, every [...]

When a small business depends on incoming calls for the majority of its sales, a reverse telephone look-up service has three huge benefits: It assures employees’ accuracy and efficiency. They get the correct spelling of the customers’ names, and they get correct addresses;if they’re confused, they get a tool for checking their work. It gives [...]